Epoch Batteries lithium golf cart batteries

Buying from Epoch Batteries: warranty, returns and support

What Epoch Batteries publishes on its own site, read on October 27, 2026. Terms change: check the linked page before you order.

Based and shipping

Headquartered in San Juan, Puerto Rico, with a US office and warehouse in Marietta, Georgia; orders ship from Georgia and California. Source

Warranty

11-year limited warranty: Big Box golf cart kits get 5 years of free repair or replacement, then 40% off a replacement in years 6–11. Registration is optional with proof of purchase; only Epoch and authorized dealers count as sellers. Source

Returns

30 days from receipt, unused and in the original packaging. You pay return shipping and a 25% restocking fee applies to approved returns. Source

Support

Phone 1-888-501-1846, Monday–Friday 9am–4pm ET, and email support@epochbatteries.com. Source

Safety certifications

UN 38.3 for transport on its golf cart kits; UL 1642 is stated for the cells, not the complete pack. Source

Help choosing a kit

A kit finder by make, model and year returns the cart-specific bracket and charge plug; support offers to check fit and charging before you order. Source

Customer reviews: 4.2/5 on Trustpilot from 36 reviews (October 27, 2026). Read them

Good to know before you order

• Kits include the charger, a 12V converter, a Bluetooth gauge, the cart-specific charge port and brackets; the main fuse or breaker is not included. Source
• The warranty is voided by opening the pack or storing it more than 3 months without recharging. Source